Our business was set up in the Summer of 2007 by two friends, Terry Hannon & Martyn Holmes. Prior to this, Terry was a successful Travel Agent and Martyn had held various sales management positions within the Parcel Carrier Industry. Both had a keen sense that customer satisfaction was key to being successful in their chosen careers. In 2006, the “stars aligned” with Martyn contemplating going into business for himself and Terry becoming a first time landlord. With the Buy to Let market flourishing, we found the sector was missing a customer focused Letting Agent and an opportunity was quickly identified. We felt the industry lacked an agent who really cared about its clients long term plans for their property investment. An agent who would ensure that profits were maximised with quality, reliable tenants and reduced “void” periods, through proactive and efficient marketing. So, in 2007, Hannon Holmes Limited was born!
Jump forward 3 years and after an extremely successful period in the rental market, the business was committed to entering into residential sales to increase our company’s service offering. In 2011, Hannon Holmes acquired an established and respected Estate Agency in Bolton and the next stage of our journey began.
In 2014 we moved into our purposed built offices in Little Lever, Bolton, which is now our head office and currently employs 14 team members.
In 2016, we were delighted to open our second branch in Swinton, Manchester, allowing us to offer our respected services to a larger audience. This has proven to be a real success story for us and in December 2017 we made our second company acquisition of another well-established letting agent in the Swinton area.
We are extremely proud of what we have achieved and of our fantastic team who have supported us, every step of the way. Without these special individuals, we would not be where we are today.
So what have we created?...
Try to imagine an estate and letting agent with branches covering Manchester and Bolton who do not come with all the old clichés. An agent who listens to what their customers really want. Welcome to Hannon Holmes.
Hannon Holmes are delighted to be part of your community and proud to be based in both Manchester and Bolton. We really do care about the people we represent. We continually organise and take part in fund raising events for local charities raising £1000’s of pounds from events such as Tough Mudder and Climbing Ben Nevis!
Our team members come with a wealth of both industry and local knowledge. We don’t get involved in questionable sale practices and only offer the level of service and care that we would expect ourselves.
Welcome to Hannon Holmes.
As a member of The Property Ombudsman Scheme (TPOS) we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a robust complaints process in place.
In the extremeley unlikely event that you feel we have fallen short on our promises, we have the below process for you to follow. The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One – Office Manager
Complaints should, in the first instance, be directed to the Office Manager of Hannon Holmes. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two – Director
If, after you have dealt with the office manager, you remain dissatisfied you may address your concerns, in writing, to one of the Directors. Once they have received your letter, it will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Hannon Holmes Limited
79-81 Market Street
Or email: firstname.lastname@example.org
Stage Three – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Office Manager and the Director, and once you have received a Final Viewpoint letter, you may approach the Ombudsman.
Details of how to do this will be contained within the Final Viewpoint letter we send you as the final response to your complaint or information can be found online at http://www.tpos.co.uk
You must make your complaint to The Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.